Providing Business Advantage Since 2003
As a technology focussed outsourcing partner, we specialise in tailor-made solutions that deliver leading communication strategies to connect your business with prospects and customers. We move them beyond brand awareness and onto transactions and brand loyalty.
We offer 24/7 365 operations in over 30 languages to care for your customers in any country and across every timezone!
Our sales services includes lead generation, contact discovery, deep profiling & insight, lead qualification, appointment making, cold selling, warm selling, cross-selling, up-selling, retention, account management, and sales support.
We care for your customers by expertly managing any of your communication needs including order processing, client service, technical support, help-desk, claims management, loyalty & retention management, debt collection, data entry, translation, exhibition support, and more.
We can prepare detailed market research that ensures your business is prepared for every move you make. This includes database cleansing, database building, survey (qualitative & quantitative), clinical trials, competitive intelligence, and concept testing.
SALES OPTIMISATION & ACCOUNT DEVELOPMENT
We’ll build you a strong team that champions your brand, finds new customers, and nurtures existing ones through all facets of your sales cycle. Best of all we can do it in any language!
COMPLETE CUSTOMER SERVICE
Our colleagues become your workforce. We integrate your training with our proven methodologies and on-going up-skilling processes to ensure that your customers get the best experience every time.
TECHNICAL SUPPORT & HELP DESK
Get highly complex technical support (Tier 1 – Tier 3) for your customers delivered across a wide variety of channels in every language. We’ll implement by automation, AI, and other innovative technologies to decrease operating expenses and optimise customer experience.
"During our 10 year energetic journey, our close collaboration (listening, learning and innovating) has emerged into a true partnership; one of shared passion, conviction and aspiration focused on transforming, elevating and realising TI’s distinctive positive customer experience exuding a ‘human face’ that customers adore."