ICON agents are highly trained in their specific discipline using a combination of ICON’s proven education methodologies in conjunction with client specific resources.

An outsourced ICON team is unlike any other, click below to discover what makes it so special!

Thanks to Prague’s geographical location and attractive lifestyle, ICON has access to a strong multilingual workforce suitable for interacting with every customer-base.

ICON agents have conversations that take into account the nuances of language that speed up customer care and vastly improve sales conversions.

ICON’s bespoke outsourcing solutions are a combination of award-winning service delivery, innovative technology application, and highly-skilled agents.

Global brands use ICON to outsource a variety of activity from level one customer care through to engineering team.