Technology and Talent!

Connecting global brands with local customers.

Award-Winning Outsourcing Solutions

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SALES OPTIMISATION & ACCOUNT DEVELOPMENT
SALES OPTIMISATION & ACCOUNT DEVELOPMENT

We’ll build you a strong team that champions your brand, finds new customers, and nurtures existing ones through all facets of your sales cycle. Best of all we can do it in any language!

COMPLETE CUSTOMER SERVICE
COMPLETE CUSTOMER SERVICE

Our colleagues become your workforce. We integrate your training with our proven methodologies and on-going up-skilling processes to ensure that your customers get the best experience every time.

TECHNICAL SUPPORT & HELP DESK
TECHNICAL SUPPORT & HELP DESK

Get highly complex technical support (Tier 1 – Tier 3) for your customers delivered across a wide variety of channels in every language. We’ll implement by automation, AI, and other innovative technologies to decrease operating expenses and optimise customer experience.

SMARTER OUTSOURCING,
BETTER RIGHTSHORING

24/7/365

operation since 2005.

Secure environment

with industry standard accreditation.

370 agent positions

+150 seat expansion capacity.

30+ languages

and growing! Supporting 130+ countries across 18 time zones.

Advantageous price point

for optimal return on investment.

Prague-based

in the heart of Europe.

Endorsed location

and top-rated service provision.

Omni-channel full-service suite

providing unified communications solutions.

4.35 million interactions annually

1.23 million inbound and 3.12 million outbound

  • "During our 10 year energetic journey, our close collaboration (listening, learning and innovating) has emerged into a true partnership; one of shared passion, conviction and aspiration focused on transforming, elevating and realising TI’s distinctive positive customer experience exuding a ‘human face’ that customers adore.​"

    Texas Instruments

ICON combines cutting-edge technologies
from the world’s premium suppliers
to create bespoke outsourcing solutions.

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Get Your ICON Solution!Our New Business Team will contact you for an initial fact-finding call.