Technology and Talent!
Connecting global brands with local customers.
Award-Winning Outsourcing Solutions
SALES OPTIMISATION & ACCOUNT DEVELOPMENT
We’ll build you a strong team that champions your brand, finds new customers, and nurtures existing ones through all facets of your sales cycle. Best of all we can do it in any language!
COMPLETE CUSTOMER SERVICE
Our colleagues become your workforce. We integrate your training with our proven methodologies and on-going up-skilling processes to ensure that your customers get the best experience every time.
TECHNICAL SUPPORT & HELP DESK
Get highly complex technical support (Tier 1 – Tier 3) for your customers delivered across a wide variety of channels in every language. We’ll implement by automation, AI, and other innovative technologies to decrease operating expenses and optimise customer experience.
SMARTER OUTSOURCING,
BETTER RIGHTSHORING
BETTER RIGHTSHORING
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"During our 10 year energetic journey, our close collaboration (listening, learning and innovating) has emerged into a true partnership; one of shared passion, conviction and aspiration focused on transforming, elevating and realising TI’s distinctive positive customer experience exuding a ‘human face’ that customers adore."
Texas Instruments
ICON combines cutting-edge technologies
from the world’s premium suppliers
to create bespoke outsourcing solutions.
