Customer Service with German

Full Time
Prague
Posted 19 hours ago

Our client is one of Europe’s fastest growing e-commerce companies thanks to their range of high-quality sleep products that help customers maximise their time at rest. They develop and market their own products, with their core lines being mattresses, pillows, and box-spring beds. Their business has gone through a period of tremendous growth since they began in 2013, and customers clearly appreciate their approach to revolutionising sleep. Our client is giving people a great night’s rest, and they need our help to ensure their customers get the same level of service and product support, if they need it, during their waking hours!

Main Responsibilities

  • Handling customer inquiries over the phone, email, and live chat
  • Providing customers with product and service information
  • Researching required information using available resources
  • Entering customer information into a CRM
  • Updating existing customer information
  • Updating order requests
  • Managing and resolving customer complaints
  • Identifying and escalating priority issues
  • Routing calls to appropriate resources
  • Following up with customers where necessary
  • Opportunity for occasional Saturday working subject to business demand

Your Profile

  • You are a native (or near-native) in German speaker
  • You are proficient in spoken English
  • You have strong interpersonal communication skills and a customer-centric approach
  • You are proactive with a positive attitude and work ethics
  • You are able to multitask and results-driven while keeping deadlines
  • You are hardworking and efficient, with a keen eye for detail
  • You are a team player who enjoys the company of awesome colleagues

We Offer You

  • Full-time employment
  • Fully paid training
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 days maximum)
  • Wellbeing vouchers of 12 000CZK per year (accrual commences after probation, 1 000CZK vouchers/month paid at 6-monthly intervals)
  • Meal vouchers (commence after probation period)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Ongoing training sessions and personal development endeavours
  • Free Czech language classes
  • Frequent team building & social events
  • Business trips as applicable

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested? Here’s the Process …

1. Apply online at www.theiconadvantage.com
2. Recruitment Screening Cal
3. In-Person Interview
4. Follow Up Interview/Assesment
5. Hired

GOT A QUESTION?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

Job Features

Job CategoryEnglish, German

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