Amazing Agents

35
years
ICON's agents are mature and bring with them valuable life experience that adds value to every customer interaction.
26
months
The high average length of tenure of ICON's agents gives clients access to a workforce experienced in all facets of client-facing BPO services.
LOW
attrition
Great salary and benefits, career options, and continuous training are just some of the factors that keep agents satisfied at ICON.

Native-Level Languages
For Global Reach

ICON has the recruitment experience and networks needed to identify and attract the top multilingual agents from Prague’s rich talent pool. An outsourced ICON team gives you global reach from one convenient location in Central Europe.

Connect With Every Customer

30+
languages
ICON delivers BPO solutions in an ever-increasing number of languages to connect with your customers wherever they may be.
NATIVE-LEVEL
language delivery
ICON interactions take into account the nuances of language and culture to accelerate customer care and vastly improve sales conversions.
24/7/365
operation
ICON's round-the-clock service delivery ensures that every opportunity to interact, connect, and care for customers is captured.
ALL
time zones
ICON's operations align with every time zone you require so there is no loss in productivity and no communication gaps with customers.