ICON Communication Centres Wins Prestigious
Texas Instruments Supplier Excellence Award
ICON Communication Centres s.r.o. (ICON) has received the Texas Instruments (TI) 2017 Supplier Excellence Award in the category of Customer Support. The annual award honours companies whose dedication and commitment in supplying products and services meet TI’s high standards for excellence. To achieve this honour, ICON demonstrated throughout 2017 its commitment to the highest level of ethical behaviour, as well as exceptional performance in the areas of cost, environmental and social responsibility, technology, responsiveness, assurance of supply and quality.
“Every day at Texas Instruments (TI), we rely on our suppliers to provide the materials, equipment and services we need to produce the products our customers want. While we do business with more than 11,000 suppliers, there are a select few that we recognize as the very best, and ICON Communication Centres s.r.o. is one of them.”
Vice President, Worldwide Procurement and Logistics
During its ten-year collaborative relationship with TI operations, ICON has cultivated an exceptional level of trust in its service solutions. ICON delivers a vast range of essential services to the global technology brand, including B2B support, B2C support, backend administration services, CRM administration services, reporting execution, outbound sales, lead generation, and global training programs.
As TI’s priorities change, ICON uses this opportunity to dynamically adapt and align their services accordingly. The multilingual contact centre proactively provides solutions to affect the strategic changes required by TI’s business. ICON is instrumental in driving the changes TI requires from a customer service and customer engagement standpoint.
“Engaging with the great people in TI has been integral in having established such a successful relationship. ICON is viewed as a consultative partner with trusted experience. Consistently delivering on promises, KPIs, and SLAs is crucial.”
Business Unit Director – TI
ICON Communication Centres
TI’s Supplier Excellence Award recognises suppliers who contribute significantly to TI’s business success through outstanding performance and continuous improvement in providing services to TI. ICON demonstrated a company-wide definition of supplier excellence in order to improve standards and quantify TI’s ever-increasing expectations. The Prague-based outsourcing business acted as a key vehicle for communicating TI standards for excellence in every facet of its cooperation with TI in order to secure the award.
“ICON is immensely proud of this valued partner recognition. ICON and TI’s commitment to deliver superior service to its customers, on time with round-the-clock availability, with outstanding personnel, has led to the forging of this leading relationship. ICON’s global, multifunctional operating model, from its nearshore location in Prague, will continue to provide strategic transformation, further optimising growth opportunity for TI and ICON’s wider client base. It is a true privilege to work with the TI team.”
ICON Communication Centres
For more information or to request an interview with ICON’s Managing Director, Helen Hickin, please contact:
Chris Hague – Media + Communication Partner
+420 221 709 223
About ICON Communication Centres s.r.o
ICON Communication Centres s.r.o is a wholly owned subsidiary of UK-based energy company Utilitywise plc. ICON specialises in tailor-made outsourcing solutions that deliver leading communication strategies to connect global brands with local customers. With 15 years’ experience as brand ambassadors for leading businesses, ICON’s brand evangelists provide superior service across all outsourcing responsibilities. Based in Central Europe, clients take advantage of ICON’s competitive price point and an accessible geographical location.