ICON Communication Centres Receives Nomination
For 2019 ENGAGE Technology Award
ICON Communication Centres s.r.o. (ICON) is proud to announce its selection as a finalist in the Best use of Technology in Customer Engagement category of the Engage Awards 2019 – the only customer and employee engagement industry awards in the UK.
The Engage Awards judging panel valued ICON’s reimagining of the customer care offered by its UK-based parking payment client. Disparate systems were unified under a new bespoke technology solution that streamlined the management of incoming customer inquiries across thousands of parking sites worldwide. ICON effected significant business results including a reduction in average handle times (calls and tickets), a significant reduction in overall costs, and a fivefold reduction in the cost per interaction with customers. This was all achieved in combination with a vast improvement to the client’s customer experience.
“We are delighted to be a finalist in the technology category of these prestigious awards. Our goal as a ‘next generation’ contact centre, is to amalgamate cutting-edge tech with amazing colleague talent, and this recognition reinforces our vision for excellence in the industry. It highlights the hard work of the whole team towards our shared goals.”
ICON Communication Centres
The Engage Awards, organised by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector. This year’s winners will be announced at the Westminster Park Plaza Hotel on Monday the 11th of November.
“The Engage Awards showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.”
Engage Business Media
For more information or to request an interview with ICON’s CEO, Helen Hickin, please contact:
Media + Communication Business Partner
+420 221 709 223
About ICON Communication Centres s.r.o
ICON specialises in tailor-made outsourcing solutions that deliver leading multilingual sales and marketing strategies to connect global brands with local customers. With 16 years’ experience as brand ambassadors for leading businesses, ICON’s brand evangelists provide superior service across all outsourcing responsibilities. Based in Central Europe, clients take advantage of ICON’s competitive price point and an accessible geographical location.