Connecting with your customers

Turnkey outsourcing solutions

Let us build a tailor-made team of brand evangelists for you. Combining your methodologies with our accredited training and coaching processes you’ll have a centralised workforce of talented colleagues working for you in any language and across every time zone. We manage the entire recruitment process so your goals are met faster and your ROI is realised quicker.



We can talk to more of your customers more of the time and manage all channels of inbound and outbound solutions for payment systems, tech support, account management, and more. Your flexible workforce will connect with your customers just like you do.

Chat, Email, and SMS

We have solutions ready for immediate deployment to facilitate all written forms of communication. Automate responses and processes to speed up your customer engagement. Use real-time data to track every message and improve processes quickly.

Social Media

Connecting with your customers from their pocket! Social media is extremely cost efficient and convenient. We can integrate any platform to your customer journey while using specialised data that connects you with your key demographics.

Data Management

We deliver cost-effective, time-sensitive, and world-class data management services. Select from data entry, conversion, processing, analytics, and mining. Our team complies with strict security protocols to ensure your data remains in complete confidence.

Interactive Voice Recording (IVR)

We build complete IVR packages (including voice recording) that automate your inbound communication to increase your bottom line. We’ll learn your customer’s journey and prepare a communication roadmap that gives them them what they want, fast.


Engaging potential customers while they’re visiting your website is a great way significantly to drive conversions and growth. Our state-of-the-art solutions are perfect for sales and marketing campaigns, as well as tech support and service inquiries.

Back Office

Outsource your back office needs (including administration, finance, HR, IT) and have more time to focus on your core business. Get immediate access to our staff and infrastructure without investing large sums in hardware, people, or technology.

Payment Processing

Outsourcing payment processing empowers your business with the ability to better adapt to volume fluctuations so you scale up or down depending on need. Let us maintain a system that continually satisfies your changing marketplace dynamics and customer demands – so you can focus on doing business.

Get Your ICON Solution!Our New Business Team will contact you for an initial fact-finding call.